Return Policy
At Giftous (A unit of Print Prime India Pvt. Ltd.), we strive to ensure that every customer is completely satisfied with their purchase. If you are not entirely happy with your order, we offer a straightforward return policy to make the process as easy as possible.
Eligibility for Returns:
- Returns are accepted within 10 days from the date of purchase.
- The item must be in its original, unused condition with all tags and packaging intact.
- Certain products such as perishable goods, personal care items, and gift cards are non-returnable.
Return Process :
- To initiate a return, please contact our customer service team at help@giftous.co.in with your order details and reason for the return.
- Once approved, you will receive a return authorization and instructions on how to send the item back.
- The customer is responsible for return shipping costs unless the item is defective or an error occurred in processing the order.
Refunds :
- Once the returned item is received and inspected, a full refund will be issued to your original payment method.
- Please allow up to 10 business days for the refund to reflect in your account.
We are committed to making your shopping experience a positive one. If you have any questions, feel free to reach out to our customer support team.
